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References of DDV   Order by:   Type | Year

<< 2001 >>

1 Hans Uszkoreit. Die Email-Flut bannen - Kostensenkung im Call Center. In DDV editor, TeleMedienServices Jahrbuch 2001. Service im Dialog, Max Schimmel Verlag, Würzburg, 2001. [Abstract]     google [Annote]

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