Stephan Busemann, 
   Sven Schmeier and 
   Roman G. Arens. Message Classification in the Call Center.  In 
   Sergei Nirenburg, 
   Douglas Appelt, 
   Fabio Ciravegna and 
   Robert Dale editors,  Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4, Pages 158-165, ACL, Seattle, Washington, USA,   2000.        google  [Annote]
     |