@InProceedings{Busemann_et_al:2000,
AUTHOR = {Busemann, Stephan and Schmeier, Sven and Arens, Roman G.},
TITLE = {Message Classification in the Call Center},
YEAR = {2000},
BOOKTITLE = {Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4},
PAGES = {158-165},
EDITOR = {Nirenburg, Sergei and Appelt, Douglas and Ciravegna, Fabio and Dale, Robert},
ADDRESS = {Seattle, Washington, USA},
PUBLISHER = {ACL},
URL = {ftp://lt-ftp.dfki.uni-sb.de/pub/papers/local/bus:sch:are:00.ps.gz ftp://lt-ftp.dfki.uni-sb.de/pub/papers/local/bus:sch:are:00.entry ftp://lt-ftp.dfki.uni-sb.de/pub/papers/local/bus:sch:are:00.dvi.gz. http://arXiv.org/abs/cs.CL/0003060},
ANNOTE = {COLIURL : Busemann:2000:MCC.pdf Busemann:2000:MCC.ps Busemann:2000:MCC.dvi}
}
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