References of Roman G. Arens 
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Stephan Busemann,
Sven Schmeier and
Roman G. Arens. Message Classification in the Call Center. In
Sergei Nirenburg,
Douglas Appelt,
Fabio Ciravegna and
Robert Dale editors, Proceedings of the 6th Applied Natural Language Processing Conference (ANLP'00), April 29 - May 4, Pages 158-165, ACL, Seattle, Washington, USA, 2000.   google [Annote]
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Gregor Erbach and
Roman G. Arens. Evaluation von Grammatiken für die Analyse natürlicher Sprache durch Generierung einer repräsentstiven Satzmenge. In
T. Christaller editor, 15. Fachtagung für Künstliche Intelligenz (GWAI '91), 16.-20. September, Vol. 285:126-129, Springer Verlag, Bonn, Germany, 1991. google
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